Gravesend-Kent- Hair salon

Covid -19 Update

sharp-owen-hair salon

     

3 May 2020

To all our clients

Due to the ongoing Covid-19 situation we are still temporarily closed.

When we are informed by the Government that it is safe to re open we will be implementing new ways of providing our services.

Firstly we would like to thank our team & clients for your loyalty and support throughout.

When we do re open there will be a huge demand for appointments but our available spaces will be very limited each day.

In the initial days/weeks of re opening we will not be providing the following services:

Fringe trims

Just Blow dry appointments

Dry cuts

Children under 5

Therefore we will need to have new procedures in place:

  • We will be contacting clients that originally had appointments booked in during the closure period. Unfortunately we will not be able to call everyone else therefore we ask that you email for appointments through our website booking page.

  • The phone will NOT be answered during the first few days/week as this could cause the team to run behind and be required to keep moving about the salon.

  • Please do not come to the salon to book an appointment so we can adhere to social distancing, please contact via email on website booking form.

  • We will have strict timings with each client so we can safely follow social distancing.

  • To make sure you are booked in for the correct service and your stylist has the right amount of time we may ask you to send a photo of your hair via email with as much information as possible about the service you would like.

  • To keep our clients & team safe, unfortunately we will not have all our team working at the same time. Days & times may vary from what your stylist may have ordinarily worked & our opening hours may vary, we will keep reviewing this as the situation goes on.

  • We ask that you attend your appointment alone & arrive for your appointment no earlier or later than your appointment time, there will no longer be a waiting area so if you do arrive early you may be asked to wait outside to keep to the social distancing rules in place.

  • You will be asked to sanitize your hands on entering the salon.

  • Children under 16 with an appointment will be allowed to attend with one adult, however we will only have limited children appointments available at set times & days.

  • A deposit will be required with every colour service this will be non refundable, if you cancel your appointment with less than 24 hours notice. This is due to the high demand for appointments and time restrictions. Once your appointment has been agreed you will be rung for payment to be taken. If you need to cancel an appointment please do so with at least 24 hours notice by using the contact Us form on the web site so that we can offer the space to someone else, once cancelled you will go on to our waiting list or may be able to book an alternative date.

  • We may not be able to offer refreshments at this time but you are welcome to bring your own, you will need to take your container away with you to dispose of at home.

  • We will be a cashless salon, which means we will only be able to accept card payments at this time.

  • Our salon chairs and surfaces will be cleaned between each client as well as equipment. We will continue to use disposable towels & fresh gowns on each client. At the end of each day the salon will be thoroughly cleaned.

  • We will be using PPE and this may include face masks, visors, aprons & gloves and we may ask all clients to use face masks but this will be dependent on government guidelines.

Due to the unforeseen increase in costs for, PPE,cleaning materials and disposable equipment, only being able to provide a limited amount of appointments with each stylist per day, we have reviewed and amended our service menu this includes prices with our apprentices and is effective immediately please see our service menu page .

All of the changes we put in place will be constantly reviewed as more information becomes available. We hope we can get back to some sort of normal as soon as possible and look forward to seeing you in salon very soon.

If you have any concerns or questions please contact the salon, see our web site and other social media for details and any updates.

Thank you again for your loyal support.

SHARP & OWEN