Privacy Policy

Sharp & Owen Hair Salon take our client's privacy very seriously and only use the information we collect to assist us to  provide  high standards of hairdressing. We do not share or sell the information we collect

Company Details

Sharp & Owen Hair Salon is a private Limited company registered in England and Wales Company No. 10024114

Sharp & Owen Hair Salon Ltd is VAT registered - No. 256 161608

This privacy notice explains how Sharp & Owen Hair Salon Ltd looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you

Our website address is: www.sharp-owen.com

What personal data we collect and why we collect it

We collect information about you when you book an appointment for a service, visit the salon for a service, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

When a client books an appointment for the first time with us we will request a mobile number, this will allow us to send you an SMS reminder for this appointment and any future bookings you have with us

The information you give us may include your name, address, email address, phone number & relevant history ( which may suggest that a service or treatment should not go ahead or certain products should not be used eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For some of our services and for allergy testing we may ask questions relating to your medical history. We will ask you for your consent prior to storing such information. Examples of medical data may be allergies, illnesses, pregnancy or an injury that may impact our service

On subsequent visits to us, we will remind you of your appointments  by SMS text the day before the appointment. This gives you the opportunity to change, add extra services or to cancel your booking. This works best for most clients but if you wish, you may opt-out at any time

For clients under the age of 16, will only keep and use their personal information with the consent of a parent, carer or guardian. Appointment reminders will go to the parent or guardian.

HOW INFORMATION ABOUT YOU WILL BE USED

The data we request is for contacting you by phone SMS and Email.

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

• To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
• When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
• When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with:

• Providers of our salon software system Salon app.

We have rigorous data protection and security policies in place with all our suppliers.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

KEEPING IN TOUCH WITH OUR CLIENTS

Any offers or promotions we have in Salon are generally on our web site or social media pages for all to see.

PHOTOS

Any photographs we take of you while in the salon will remain the property of the salon and will only be used with your permission on our website or displayed on our social media sites. Your permission will be requested before use, and we will immediately remove any pictures you request us to

CONTACT FORMS

Any details you provide through our contact  or booking forms is sent/received by email to the salon this information is transferred to our booking system.

WHERE YOUR INFORMATION IS KEPT

We store your details and notes on our computer system. For example, details of any colour formula used, technical notes, allergy testing records. These are all pin protected. We do not keep Paper based records.

Your information is stored within the European Economic Area on secure servers provided by The Salon App. Any payment transactions are encrypted.  Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

Embedded content from other websites

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

Unless you request otherwise, we will keep your information no more than a maximum of 2 years from your last visit to the salon.

After 2 years we will archive all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 3 years) and financial transactions (which we are required to keep for 6 years)

What rights you have over your data

You can request to  a copy of the personal data we hold about you, including any data you have provided to us. This will normally be free of charge however if we consider the request to be unfounded or excessive we may charge a fee to cover our administration costs.

If you would like a copy of your personal information, please contact the Salon Manager on 01474 355854 or email [email protected].

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.