Sharp & Owen Hair Salon Ltd

Policies

1.Right to Refuse Services

Our Salon Staff has the right to refuse service to anyone behaving improperly ,intoxicated or if their state of health may influence the effects of the service.

2. Cancellation Policy

Due to last-minute cancellations and No Show’s, we have updated our cancellation policy as follows.

If you cancel your appointment within 24 hours of the booking or do not attend a booked appointment you will now be required to pay a deposit for any future appointments.

The deposit amount will depend on the services booked however, a guide amount is £20 for a cut and finishing service and £50 for a colour service

This deposit is secured in your account with us and is redeemable against all products and services within the salon.

All deposits are non-refundable, unless you request a refund by giving 24 hours notice and do not have an upcoming booking.

You can then choose to redeem this at your next appointment or rather than paying another deposit when booking in future, we can keep it in your account as a rolling deposit. (Any deposits held for longer than 11 months without you making a booking or using the credit will be forfeited)

If you cancel or move your appointment within 24 hours of the booked appointment, or do not attend your appointment (No Show) the deposit will be taken as a ‘fee’ towards the loss of earnings of the stylist and the business. You will then be required to re-pay a deposit for any future bookings.

We understand that genuine and unpreventable situations may occur, therefore In exceptional circumstances if you need to move or cancel your appointment within 24 hours of your appointment time, you will be able to do this only once.

If you choose to move the booking a second time within 24 hours prior to that appointment or do not attend for your appointment, your deposit will be taken as a ‘fee’ towards the loss of earnings of the stylist and the business and you will then be required to re-pay a deposit for your future booking.

3. Consultation & Allergy Testing

All new clients and clients returning after 6 months or more will be invited into the salon for a consultation and allergy test. This is where a stylist can discuss your needs and make sure that you are allergy tested with the correct products that will be used during your colouring service.

An allergy test at Sharp & Owen Hair Salon MUST be carried out at least 48 hours prior to your colour appointment. Please note that you may need testing for more than one product range depending on your requirements, which will need to be done 48 hours apart, with the last test being 48 hours before your colour appointment. There are no exceptions to this rule.

A colour consultation is £20.00 and then valid for 4 weeks and your colour appointment must be booked within this time. The £20.00 will be held on your account to be redeemed at the colour appointment or you may be asked for a £50.00 deposit depending on the colour service you request, again this is held on your account and redeemed at the colour service or lost as per the cancellation policy.

4. Corrections & Complaints

If you notice something is not quite right during your appointment tell your stylist straight away or if any part of your service has not lived up to your expectations, we urge you to contact us within 24 hours of your appointment. or at the latest within 5 days.

As much as we will always aim to provide the best service and quality of work, we also understand that we may not always get it just right.

We guarantee that we will endeavour to do all that we can to ensure that a suitable resolution is reached.

You can contact via our  contact us form or by phone on 01474 355854 during opening hours. Please note during busy times we may not be able to answer the phone but using our contact us form ensures we receive your information so that someone can get back to you as soon as possible.

5. Hair Extensions:

Extensions are a bespoke service with different types of fitting and colour choices.

Hair is ordered in packs which are non refundable with the supplier, unless returned within 14 days of ordering, be unopened and unused and a handling fee is imposed.

Therefore a consultation is required for all hair extension services to enable your stylist to fully understand what you are hoping to achieve and make suggestions and offer advice depending on your hair type along with colour matching.

If you decide not to proceed with the purchase and fitting of hair extensions the cost of the consultation is £20.00.

If you decide to order and book in for a fitting you will not be charged for the consultation but may be required to pay a deposit for the hair and fitting time, the amount payable will depend on the amount of packs required (this could be minimum of £100.00 or 50% of the costs of the hair)

If you change your mind, cancel or do not turn up for the fitting appointment the deposit will be taken as a fee towards the loss of earnings of the stylist and the costs to the business.

If you book a consultation and do not turn up the normal “No Show” policy will apply and you will be required to pay a deposit for any future appointments.

Once fitted hair extensions are non returnable or refundable.

However they are, in most cases, reusable and yours to keep so can have them removed (fee applicable) refitted at a later date (fee applicable)

Sharp & Owen Hair Salon Ltd